Tracfone Wireless Inc Reviews and Complaints

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Tracfone Wireless Inc Reviews

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  • No info or tuturial on data use for android phone



    As usual for those of us who do not understand technical things there is no information on what data usage on android phone is. I have had a samsung android for a week, used no internet or email and data use has gone from 115 mb to -11.5 overnight. I have absolutely no clue or understanding of what data usage is I guess. I thought it was using the internet or Apps. Information on Tracfone support website is of no help whatsoever and I really don't have time to read thru pages of forum questions and not really helpful answers. More...
    (Mobile Phones)
    newfiedutch's Picture   newfiedutch    0 Comments   Comments
  • Horrific Customer Service of Tracfone,



    I am a Christian man I swear upon the Holy Bible that the following is the truth, the whole truth and absolutely nothing but the truth. This story is about the horrific experience my dying wife and I have had with Tracfone. Tracfone operates four brands of phones. Tracfone, Net10 Safelink and Straight Talk. All these companies use the exact same call centers and are handled by the exact t same people. This story applies equally to all four of these brands. All of these brands are under the control of Frederick J. Pollak,CEO who is personally responsible and liable for how his company... More...
    (Mobile Phones)
    Den123's Picture   Den123    0 Comments   Comments
  • TracFone deletes air-time from pre-paid account



    The "de-activated SIM card" seems to be a straight-up scam from the TracFone company. Here's a copy of my recent exchanges with the "Customer Service" at Tracfone; ME: Tracfone expired the existing SIM card for this phone and de-activated the account. Because this is an emergency phone and not regularly used in our household I didn't discover the de-activation until the middle of August. I called Tracfone and was sent a new SIM card... which wiped out all the accumulated carry-over minutes as well as the service-date. When I called customer service they were... More...
    (Mobile Phones)
    kat1's Picture   kat1    0 Comments   Comments
  • cannot receive texts from non-AT&T phones



    Since porting two phone numbers from AT&T, these two numbers can send texts, but can only receive them from other AT&T phones. We do not receive texts from friends with Verizon or T-Mobile service. I have opened several tickets with TracFone who just says 'since you are getting some texts, it must be working'. I tried AT&T and Verizon who both say they can't help me, since I dont' have their service. Doing multiple google searches, I have found other people with this same issue and the common denominator is that their numbers have been ported. Some... More...
    (Mobile Phones)
  • Fed up to eyeballs



    I am fed up to my eyeballs with these guys. I have had a cell phone for MONTHS that has not worked properly. Tonight after 90 minutes on the phone I finally got the phone number fixed. I bought minutes, added to the phone and they never showed up. To boot, I can make calls but cannot receive them. I have spent NO LESS than 15 hours over the course of trying to get this fixed. My patience is at an all time LOW I want this FIXED and the sooner the better! I also want MINUTES to make up for some of the time I've wasted NOT resolving this. ENOUGH ALREADY More...
    (Cable TV)
  • Tracfone is a Bad idea



    Tracfone is by far the cheapest wireless phone service you can purchase. But, the adage you get what you pay for certainly applies here. Customer service is non existent, if you have to contact them plan on spending hours, and I do mean hours, on the phone going over and over the same story and the same trouble shooting until you call is accidentally dropped, then you can start over again with the next phone call. Getting your minutes wither on line or with Card codes is hit or miss. If you get missed, again plan on spending hours on the phone with customer service and then like as not... More...
    (Cable TV)
    raj201's Picture   raj201    5 Comments   Comments
  • Tracfone customer service non existent



    Tracfone offers very cheap service and non existent customer service. When you eventually have a problem you will spend approximately 6 hours on the phone being told how sorry Tracfone is, entering codes and relaying codes and then being told you have no complaint that the phone is working. I have had Tracfone for 2 years now and I'm switching ASAP, I paid for service, the phone was not updated and Tracfone continues to tell me the minutes were added, I've finally given up. More...
    (Miscellaneous)
    raj201's Picture   raj201    1 Comments   Comments
  • Poor Service



    Since 18 May 09 when for no reason my phone was deactivated I have had nothing but problems with this company. The phone was for business and was listed in advertising. When they finally reactivated the phone they had changed the number. "We're sorry for any inconvenience". Then I discovered the phone wasnt recieving calls. Again they changed the phone number on me. Customer service is basically noexistent because all they can say is "We're sorry for any inconvenience." I have no idea how much this company has cost me in lost business but my advice to... More...
    (Miscellaneous)
    ikefortner's Picture   ikefortner    1 Comments   Comments
  • Tracfone not adding minutes after online purchase



    Tracfone wireless prepaid service I've been using Tracfone since July '08 with the Motorola C139. To be fair up until now the service has been fairly decent with no big issues. That is until spending over two hours on the phone with customer service today (29-Apr-09) trying to finally get my minutes I purchased online to post on the phone. About a week ago, online I purchased the 450 minute/90day extension for $79.99 + 90 minutes extra minutes for $15 more ($5 for 30 minutes and $10 for 60). That and with the double minutes for life I originally installed on the phone SHOULD... More...
    (Miscellaneous)
  • Tracfone not adding minutes after online purchase



    I've been using Tracfone since July '08 with the Motorola C139. To be fair up until now the service has been fairly decent with no big issues. That is until spending over two hours on the phone with customer service today (29-Apr-09)trying to finally get my minutes I purchased online to post on the phone. About a week ago, online I purchased the 450 minute/90day extension for $79.99 + 90 minutes extra minutes for $15 more ($5 for 30 minutes and $10 for 60). That and with the double minutes for life I originally installed on the phone SHOULD have given me 1080 total minutes (450 +... More...
    (Miscellaneous)
    Michael4343's Picture   Michael4343    0 Comments   Comments
  • Tracfone customer service worse customer service



    I have been using tracfone for a while as hardly ever use a cell and in past when activated it took 3 days to work then a week ago I ordered an updated phone on their web site tracfone.com it is a W376 model when you look on their site they have you enter your zip code and I did then they show you phones they have for sell so I ordered one and it came but they ship fed ex and require signature so I had to take time off work and go to fed ex in a 15 min time period or would be returned so I did but fed ex didn't get back during there required time so I lost more work time then when I... More...
    (Miscellaneous)
    cassieoaks's Picture   cassieoaks    1 Comments   Comments

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